Frequently Asked Questions



When are my products shipped?


            Products that are not alive are shipped right away, either the day received or the next business day.  For products that are alive, we take great care to ship them in a way that will allow them to arrive alive and healthy.  Because of this, each one has slightly different shipping requirements.  So please refer to the “Shipping” section on the detail page for each product to get the specifics on the shipping methods for that product. Generally we ship Monday through Wednesday to avoid the live Beneficial Insects staying in a shipping warehouse over the weekend.


How are products shipped?


            It depends on the product; we generally use UPS, FedEx, or the US Postal Service.  Refer to the detail page for each product to get more information.


What if it’s very hot or very cold at my location?


            For products that are alive, our first concern is to get them to their destination in good condition.  So we take weather into account before we ship.  If we feel that we must delay your shipment, we will notify you and keep you posted on the status of the order.


What if my bugs arrive dead?


            When live insects leave our facility, they are alive and healthy.  But once they are shipped, we cannot control their environment.  If any product arrives in bad condition, please notify us immediately so that we may remedy the situation.  Please see our return policy for more details.


Do Beneficial Insects actually work?


          Beneficial Insects, just like us, are almost always hungry. So they will go where the food is.  Food for them is other insects, usually pests.  They are not capable of eating plant material.  So that’s why releasing an army of hungry bugs in your yard is a great way to fight pests without danger to your plants or kids & pets.  And when their food is gone, they move on.  But usually not before they lay some eggs that will hatch into future protectors.


Will the Beneficial Insects stay in my yard?


            If you have food for them to eat, which is your pests, they will stay.   You can help them by releasing them in the evening because most beneficial insects do not fly at night.  This gives them time to explore your yard and find the food.  It also helps to water the yard before the release so they will have something to drink.   And, some beneficials, like Green Lacewings, are released as eggs that hatch into larvae, which don’t fly.  So they have to stay in your yard.



Can I use pesticides with Beneficial Insects?


            Usually not because they can kill the beneficials as well as the pests.  Check the label on the pesticide package to find out how long it takes for the chemical to break down.  That will tell you how long to wait before using Beneficial Insects.  Keep in mind, when you use a pesticide you kill maybe 98% of the pests.  But the 2% that didn’t die survived because they were somehow different.  They are the ones that will reproduce.  So every time you use a pesticide, you are breeding stronger pests that will require stronger pesticides.  Remember, pests cannot build up a resistance to being eaten!


Do Beneficial Insects come as eggs or adults?


Both ways!  Some insects are shipped as live adults and other are shipped as eggs.   When shipped as adults, they are ready to go to work because they are hungry and need to eat.  When shipped as eggs, they will hatch into larvae and immediately begin feeding on pest insects.


Are Beneficial Insects available all year round?


            Most Beneficial Insects are grown in an insectary and are always available.  Some beneficials are collected in the wild.  Ladybugs, for example, are migratory and are sometimes not available because weather conditions disrupt their normal life cycle.  This sometimes happens in late May or early June.  Praying Mantids can only be collected as eggs in the winter, so they are usually available December through June.  And Mason Bees are collected as pupae in the fall so they are normally available January through April.



Can I put out Beneficial Insects before the pests arrive?


            Generally not, because if they don’t find anything to eat in your garden they will just go over to your neighbor’s yard and look for dinner there.  The best time to use Beneficial Insects is when you first see evidence of pest activity.  One exception to this is the Praying Mantids.  They will hatch and stay in the area because they don’t fly and they hunt by ambush instead of seeking out their prey.  They are sometimes referred to as “the Guardians of the Garden.”